Centra Tech strives to provide the highest level of customer satisfaction. However, if you feel as we were not able to assist you in resolving an issue, please feel free to provide constructive feedback. You may do so three different ways:
(1) Use the Online Feedback Form at: https://www.centra.tech/feedback/
(2) Write to Centra Tech at: Centra Tech, Inc., 555 Washington Ave Ste. 240 Miami Beach, FL 33139.
(3) Call Centra Tech at: +1-800-339-1554
In your Feedback communication, please provide the following information:
• Wallet Account information: Your full name, email address, and phone number.
• Description of feedback: If there's something wrong, please describe what you believe is wrong and why you believe it is incorrect.
• Dollar amount: The dollar amount of the suspected error, if any.
What Will Happen After We Receive Communication that includes a complaint or concern:
When we receive your communication, we will do two things:
• Within 30 days of receiving your communication, we will tell you that we received your communication. We will also tell you if we have already corrected the issue.
• Within 60 days of receiving your communication, we will either correct the error or explain to you why we believe there was no error.